At AstroGanesh, we prioritize the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website, mobile application, or other services (“Platform”). By accessing or using the platform, you agree to this Privacy Policy.
If you do not agree with any part of this policy, please discontinue using our services.
AstroGanesh operates an astrology service platform that connects users with astrologers. In doing so, we collect personal data from our users to improve our services. This Privacy Policy explains the types of information we collect, how it is used, shared, and protected, and the choices you have regarding your information.
• “We,” “Us,” “Our”: Refers to AstroGanesh and its affiliated entities.
• “User”: Refers to any individual accessing and using AstroGanesh services.
• “Astrologer”: Refers to independent professionals offering astrology consultations through AstroGanesh.
We collect several types of information from our users to enhance our services. This may include:
a. Personal Information:
• Contact Details: Full name, email address, phone number, etc.
• Demographic Data: Date of birth, gender, location, etc.
•Payment Information: Credit/debit card details, bank account information (for processing payments).
b. Non-Personal Information:
• Technical Data: IP address, browser type, device ID, operating system.
• Usage Data: Pages viewed, time spent on the platform, clicks, etc.
c. Sensitive Personal Information:
• Chat History: Conversations between users and astrologers during consultation.
• Astrological Information: Birth details (date, time, place), and other personal data related to astrological predictions and consultations.
We collect information from you in the following ways:
• Directly: When you register, create a profile, book a consultation, or contact customer service.
• Automatically: Through cookies, web beacons, and other tracking technologies when you browse the platform.
• Third Parties: If you choose to sign in via social media or link third-party accounts, we may collect additional data from those platforms (e.g., Facebook, Google).
We use the information collected to provide, improve, and personalize our services. This includes:
• Service Delivery: To provide astrology consultations, personalized horoscopes, and reports.
• Communication: To send confirmations, reminders, updates, and respond to your queries.
• Improving Services: To understand user preferences, improve website and app performance, and tailor content.
• Marketing: To send promotional messages, newsletters, and offers, unless you opt out.
• Transaction Processing: To handle payments for services and provide transaction history.
• Security: To detect and prevent fraud, hacking, or illegal activity.
We may share your personal data in limited situations as outlined below:
a. With Astrologers:
•To facilitate consultations, we share relevant personal and astrological information with astrologers.
b. With Third-Party Service Providers:
• We share information with third-party vendors who help us with payment processing, data storage, analytics, and email distribution. These service providers are bound by confidentiality agreements and only use your data for the specific services they provide.
c. For Legal Reasons:
We may disclose information to comply with legal obligations, protect our rights, or respond to government requests.
d. Business Transfers:
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
By using AstroGanesh, you consent to the collection, use, and sharing of your personal information as described in this policy. If you do not agree with the terms, you may choose not to provide personal information and discontinue using our services.
We use cookies and similar technologies to enhance user experience and gather data for analytics purposes.
• Types of Cookies: Session cookies (which expire after your session) and persistent cookies (which remain until deleted).
• Purpose of Cookies: To remember your preferences, log-in status, and improve site functionality.
• Managing Cookies: You can modify your browser settings to disable cookies. However, some features of our platform may not function properly if cookies are disabled.
We take reasonable precautions to protect your data, including encryption, firewalls, and secure payment gateways. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
All payment and bank account information provided during transactions is encrypted and handled by third-party payment processors in compliance with industry standards. AstroGanesh does not store full credit card or bank details on our servers.
You are responsible for maintaining the confidentiality of your account information, including your login credentials. You agree to notify us immediately if you suspect any unauthorized access to your account. You must also ensure that the information provided is accurate and up to date.
Users are prohibited from sharing any illegal, harmful, or inappropriate content through AstroGanesh. Any content deemed offensive, defamatory, or in violation of intellectual property laws will be removed, and users responsible for such actions may face account suspension or termination.
Our services are not intended for use by children under the age of 18 without parental consent. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Upon termination of your account, we will delete or anonymize your data unless retention is required by law or for legitimate business purposes.
You have the right to:
• Access the personal data we hold about you.
• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Request Deletion of your data under certain conditions.
• Opt-Out of marketing communications.
• Withdraw Consent where we are relying on your consent to process data.
You can exercise these rights by contacting us at info@astroganesh.in.
In case of any data breach or unauthorized access, we will notify affected users and take appropriate steps to mitigate the impact. Repeated violations of our terms or misuse of the platform may result in termination of your account.
While we make every effort to protect your information, the use of astrological predictions and services is for entertainment purposes. AstroGanesh does not guarantee the accuracy of predictions, and users should make decisions at their own risk.
This Privacy Policy shall be governed by and construed in accordance with the laws of [Your Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
AstroGanesh reserves the right to modify or update this Privacy Policy at any time. We will notify users of significant changes through email or platform notifications. Your continued use of the platform following any updates signifies acceptance of the revised policy.
If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at:
• Email: info@astroganesh.com