Privacy Policy

Last updated: 14 December, 2025

This Privacy Policy explains how ASTROGANESH JYOTISH SANSTHAN PRIVATE LIMITED ("Astroganesh", "we", "our", "us") collects, uses, stores, shares, and protects personal information of users and astrologers who access or use the Astroganesh website and mobile applications (User App and Astrologer App).

By accessing or using Astroganesh, you confirm that you have read, understood, and agreed to this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • Users seeking astrology consultations
  • Astrologers providing services on the platform
  • Visitors accessing the Astroganesh website or applications

This policy applies only to services currently offered, namely online chat-based astrology consultations.

2. Information We Collect

a) Personal Identification Information

We may collect personal information including but not limited to:

  • Full name
  • Mobile number
  • Email address
  • Login credentials
  • Profile information provided voluntarily

b) Service & Chat Information

  • Chat messages exchanged between users and astrologers
  • Chat duration, timestamps, and usage logs
  • Consultation history for service continuity and dispute resolution

c) Payment & Transaction Information

  • Recharge amounts and transaction IDs
  • Payment status and timestamps

Astroganesh does not store complete debit card, credit card, UPI PINs, or bank account details. All payments are securely processed through third-party payment gateway providers.

d) Technical & Usage Information

  • Device type, operating system, and app version
  • IP address and approximate location
  • Log files, crash data, and usage analytics

3. How We Use Collected Information

We use collected information to:

  • Create and manage user and astrologer accounts
  • Facilitate chat-based astrology consultations
  • Provide free and paid chat services
  • Process payments and maintain transaction records
  • Improve platform performance, security, and user experience
  • Detect, prevent, and address fraud, abuse, or policy violations
  • Communicate service updates, alerts, and support responses

4. Chat Confidentiality & Monitoring

  • All chats between users and astrologers are treated as confidential.
  • Astroganesh does not sell, rent, or publicly disclose chat content.

Chats may be accessed internally only for:

  • Quality assurance
  • Fraud detection
  • Dispute resolution
  • Legal or regulatory compliance

5. Cookies & Tracking Technologies

  • Our website and apps may use cookies or similar technologies to enhance user experience.
  • Users may disable cookies through browser or device settings; however, some features may not function properly.

6. Data Sharing & Disclosure

We may share information strictly on a need-to-know basis with:

  • Payment gateway providers
  • Cloud hosting, analytics, and technical service partners
  • Government or legal authorities when required by law

Astroganesh does not sell personal data to third parties.

7. Data Retention

We retain personal information only for as long as:

  • Required to provide services
  • Necessary for legal, accounting, or regulatory compliance
  • Needed to resolve disputes or enforce agreements

Users may request account deletion by contacting support.

8. Data Security Measures

Astroganesh uses reasonable administrative, technical, and organizational safeguards to protect personal information. While we strive to protect data, no system can guarantee complete security.

9. User Rights & Choices

Users have the right to:

  • Access, correct, or update personal information
  • Request account deletion, subject to legal obligations
  • Opt out of non-essential communications

Requests may be sent to support@astroganesh.in.

10. Children's Privacy

Astroganesh services are intended strictly for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updated policies will be effective upon posting. Continued use of the platform constitutes acceptance of changes.

12. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India, and the courts of Prayagraj (Allahabad) shall have exclusive jurisdiction.

13. Contact Information

For privacy-related queries or concerns:
Email: support@astroganesh.in